Refund policy

Thank you for shopping at oppomobile.co.in. As an Authorized Distributor of OPPO products in India, we strictly follow the standard customer satisfaction and consumer electronics safety guidelines laid down by OPPO India.
Please read our return, replacement, and refund policies carefully before completing your purchase.

1.  30-Day Official Replacement Warranty

In alignment with OPPO India’s official policy, we offer a 30-Day Replacement Window for all smartphones and a 15-Day Replacement Window for IoT/Accessory products (such as earbuds, smartwatches, and chargers).

  • Eligibility: If your product experiences any manufacturing defect, hardware malfunction, or performance issue (Dead on Arrival / Non-human damage) within 30 days of delivery, you are entitled to a free brand-new replacement.
  • How to Claim: To get a hassle-free replacement, you can simply carry your tax invoice (provided by us) and the complete box to any Official OPPO Authorized Service Center near you. The official OPPO technical team will inspect the device and issue a brand-new replacement immediately, saving you the transit time of shipping it back to our warehouse.

2.  Order Cancellation & Package Refusal

  • Before Dispatch: You can cancel your order at any time before it has been dispatched from our warehouse for a full, instant refund.
  • Upon Delivery: If you change your mind while the package is in transit, you may refuse to accept the parcel from the courier executive upon delivery. Once the unopened package safely returns to our facility (RTO), a full refund will be processed automatically.

3.  "Change of Mind" Policy

  • Important Notice: In accordance with standard electronic retail regulations in India and OPPO official guidelines, we do not accept returns, replacements, or refunds for products that have been unsealed, opened, or activated, unless they are proven to be functionally defective.
  • We encourage you to review product specifications and color options thoroughly before opening the factory-sealed box.

4.  Transit Damage & Incorrect Items

  • Please inspect your package carefully upon receipt. If the outer shipping box is heavily damaged, or if you receive a wrong product, please contact our support team at support@oppomobile.co.in within 48 hours of delivery with unboxing photos/videos. We will arrange a free reverse pickup and dispatch the correct item immediately.

5.  Refund Procedure

  • Once a refund is approved (either via order cancellation, package refusal, or authorized return), the amount will be reversed strictly back to your original payment method (Credit Card, Debit Card, Net Banking, or UPI).
  • Due to standard banking protocols in India, refunds will reflect in your account within 5 to 7 business days. We do not issue refunds via store credits or vouchers.

6.  Contact for Returns

For any questions regarding your delivery and order status, or if you need assistance locating your nearest official OPPO service center, please contact us:

  • Company Legal Name: INM COMMUNICATION PRIVATE LIMITED
  • Dedicated Support Email: support@oppomobile.co.in
  • Address: 63/ Upper Ground Floor, UK 06 ITPL Main Road Hoodi, Bengaluru-560048, Karnataka, India